1. Introduction
This Privacy Policy governs the collection, use, storage, and disclosure of personal information by raya33 in connection with your use of our VIP gaming platform and related services. This policy applies to all users who access our website, create an account, or engage with our services, regardless of the device or method of access.
raya33 operates as an online gaming platform serving the Indonesian market, offering casino games, live dealer experiences, sports betting including bandar bola (football betting), lottery games including togel (Indonesia's traditional numbers lottery), poker, and esports betting. Our data processing practices comply with applicable international data protection regulations and Indonesian privacy standards.
By accessing or using raya33 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you must immediately discontinue use of our platform.
raya33 collects various categories of personal information to provide, maintain, protect, and improve our services. The types of information we collect include:
2.1 Information You Provide Directly
When you register for a raya33 account or use our services, you voluntarily provide certain information, including:
- Account Registration Data: Full legal name (as it appears on your Indonesian KTP or national identity card), date of birth, gender, email address, phone number, residential address (street, city, postal code, province), username, and password.
- Identity Verification Documents: Clear photographs of your Indonesian KTP (national identity card), proof of address such as utility bills or bank statements dated within the last three months, selfie verification photos holding your KTP, and any other documentation requested during the Know Your Customer (KYC) process.
- Payment Information: Bank account details for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit amounts, withdrawal requests, and payment method verification documents.
- Communication Data: Content of messages sent to customer support via live chat, email, or WhatsApp, including inquiry details, complaints, feedback, and any attachments you provide.
2.2 Information Collected Automatically
When you access or use raya33 services, we automatically collect certain technical and usage information:
- Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, device identifiers, and mobile network information.
- Usage Data: Pages visited, features used, time spent on pages, games played, bet amounts, win/loss records, login times, logout times, clickstream data, and navigation patterns.
- Location Data: IP address, geographic location derived from IP address, timezone, language preferences, and country/city of access. This information helps us comply with jurisdictional restrictions and prevent fraudulent access.
- Cookies & Tracking Data: Session cookies, persistent cookies, authentication tokens, preference settings, and analytics data collected through cookies and similar tracking technologies (see Section 7 for detailed information).
2.3 Information from Third Parties
In certain circumstances, we may receive information about you from third-party sources:
- Payment Processors: Transaction verification, fraud detection data, and payment authentication information from Indonesian banks and e-wallet providers.
- Identity Verification Services: Results of identity checks, age verification, and fraud prevention screening conducted by third-party verification providers.
- Marketing Partners: If you access raya33 through an affiliate or marketing partner, we may receive referral information and campaign tracking data.
3. How We Use Your Information
raya33 uses your personal information for the following legitimate business purposes:
3.1 Account Management & Service Delivery
- Creating and maintaining your gaming account
- Authenticating your identity and preventing unauthorized access
- Processing deposits and withdrawals via BCA, BRI, BNI, Mandiri, and e-wallet services
- Recording bets, calculating winnings, and managing account balances
- Providing customer support and responding to inquiries
- Administering VIP tier benefits, bonuses, and promotional offers
3.2 Legal & Regulatory Compliance
- Verifying that you are 21 years of age or older as required by Indonesian gaming regulations
- Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
- Detecting and preventing fraud, money laundering, underage gambling, and other illegal activities
- Maintaining transaction records for audit and regulatory reporting purposes
- Responding to legal requests, court orders, and government investigations
3.3 Platform Security & Integrity
- Monitoring for suspicious account activity, collusion, bonus abuse, and terms violations
- Implementing fraud detection algorithms and risk assessment models
- Protecting against unauthorized access, hacking attempts, and cyber attacks
- Ensuring fair play and preventing cheating or exploitation of game mechanics
3.4 Communication & Marketing
- Sending account notifications, transaction confirmations, and security alerts
- Providing updates on new games, features, and platform improvements
- Offering personalized bonus promotions and VIP rewards based on your gaming preferences
- Sending newsletters, promotional emails, and SMS messages (you may opt out at any time)
- Conducting customer satisfaction surveys and feedback requests
3.5 Analytics & Improvement
- Analyzing user behavior to improve platform functionality and user experience
- Identifying popular games and optimizing our game portfolio
- Testing new features and measuring their effectiveness
- Generating anonymized, aggregated statistics for business intelligence
4. Data Sharing & Disclosure
raya33 does not sell your personal information to third parties. However, we may share your data with trusted service providers and partners under the following circumstances:
4.1 Service Providers
We share data with third-party service providers who assist us in operating our platform:
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive your payment information to process deposits and withdrawals.
- Game Providers: Software developers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Ezugi may receive limited data (username, bet amounts) to deliver game functionality.
- Identity Verification Services: Third-party KYC providers receive your identification documents to verify your age, identity, and address.
- Cloud Hosting Providers: We use secure cloud infrastructure to store and process data; these providers have access to data solely for infrastructure maintenance purposes.
- Customer Support Tools: Live chat platforms and helpdesk software providers process communication data to facilitate support interactions.
All service providers are contractually bound to confidentiality obligations and are permitted to use your data only for the specific services they provide to raya33.
4.2 Legal & Regulatory Authorities
We may disclose your information to law enforcement, regulatory bodies, or government agencies when:
- Required by law, court order, subpoena, or legal process
- Necessary to comply with gaming licenses and regulatory obligations
- Responding to legitimate requests for information in fraud investigations or criminal proceedings
- Protecting the safety, rights, or property of raya33, our users, or the public
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to data handling practices.
4.4 With Your Consent
We may share your information with third parties for purposes not described in this policy if we obtain your explicit consent to do so.
5. Data Security Measures
raya33 employs industry-leading technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:
- Encryption: All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption—the same standard used by major financial institutions. Sensitive data stored in our databases is encrypted at rest.
- Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All staff undergo background checks and confidentiality training.
- Authentication: We require strong passwords and offer two-factor authentication (2FA) to prevent unauthorized account access.
- Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and regular security audits conducted by independent cybersecurity experts.
- Data Segregation: Customer funds are held in segregated accounts separate from operational funds to ensure availability for withdrawals.
- Incident Response: We maintain a comprehensive data breach response plan and will notify affected users and relevant authorities in accordance with applicable regulations if a breach occurs.
While we implement robust security measures, no method of electronic transmission or storage is 100% secure. You also have a responsibility to protect your account by using strong passwords, not sharing login credentials, and logging out of shared devices.
6. Data Retention Periods
raya33 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:
- Active Accounts: While your account remains active, we retain your data to provide ongoing services.
- Closed Accounts: After account closure, we retain certain data for regulatory compliance purposes. Financial transaction records are retained for a minimum of seven years as required by anti-money laundering regulations. Identity verification documents are retained for five years after account closure.
- Anonymized Data: We may retain anonymized, aggregated data indefinitely for statistical analysis and business intelligence purposes. This data cannot be used to identify you personally.
- Legal Hold: If your data is subject to ongoing litigation, regulatory investigation, or audit, we may retain it for extended periods until the matter is resolved.
You may request deletion of your data by contacting our privacy team; however, we may be unable to delete data that we are legally required to retain.
7. Cookies & Tracking Technologies
raya33 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and deliver personalized content:
7.1 Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality, including session management, authentication, and security features. These cookies cannot be disabled without affecting core services.
- Performance Cookies: Collect information about how you interact with our site, including pages visited, errors encountered, and load times. This data helps us optimize performance.
- Functionality Cookies: Remember your preferences, such as language selection, timezone, and display settings, to provide a personalized experience.
- Analytics Cookies: We use analytics services to understand user behavior, measure campaign effectiveness, and identify areas for improvement. These services may collect data across multiple sites.
7.2 Managing Cookies
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies; however, disabling essential cookies may impair platform functionality. Consult your browser's help documentation for instructions on managing cookies.
8. Your Privacy Rights
As a raya33 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete data. You can update most information directly through your account settings.
- Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
- Right to Restriction: You may request that we limit processing of your data in certain circumstances.
- Right to Data Portability: You may request your data in a structured, machine-readable format.
- Right to Object: You may object to certain data processing activities, such as marketing communications.
- Right to Withdraw Consent: If processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.
To exercise these rights, please contact our privacy team at [email protected] (do not click—copy and paste into your email client). We will respond to your request within 30 days.
9. Children's Privacy Protection
raya33 services are strictly intended for adults aged 21 years and older. We do not knowingly collect, use, or retain personal information from individuals under the age of 21. Our registration process includes age verification measures, and we require users to confirm that they meet the minimum age requirement.
If we become aware that we have inadvertently collected data from a person under 21 years of age, we will immediately delete such information from our systems, close the associated account, void all transactions, and forfeit any balances in accordance with our Terms & Conditions.
Parents or guardians who believe that a minor has provided information to raya33 should contact us immediately at [email protected] so that we can take appropriate action.
10. International Data Transfers
raya33 primarily serves users in Indonesia; however, our infrastructure and service providers may be located in jurisdictions outside Indonesia. When we transfer your personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
These safeguards may include standard contractual clauses approved by regulatory authorities, certification under recognized data protection frameworks, and contractual obligations requiring service providers to implement adequate security measures.
By using raya33 services, you acknowledge and consent to the transfer of your data to countries that may have different data protection standards than Indonesia.
11. Policy Changes & Updates
raya33 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:
- Posting the updated policy on our website with a revised "Last Updated" date
- Sending an email notification to the address associated with your account
- Displaying a prominent notice on our platform upon your next login
Your continued use of raya33 services after the effective date of policy changes constitutes acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:
- Email: [email protected] (please do not click—copy and paste into your email client)
- Subject Line: Please use "Privacy Inquiry" for faster routing
- Live Chat: Available 24/7 through your account dashboard
- Response Time: We aim to respond to all privacy-related inquiries within 30 days
For technical support unrelated to privacy matters, please use our general customer support channels. For legal or regulatory inquiries, please include "Legal Department" in your subject line.